Privacy Policy

WiseTech Inc. ("WiseTech", "we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian provincial privacy laws.

By engaging our services, visiting our website at wisetech.ca, or submitting information through our contact forms, you consent to the collection and use of your personal information as described in this policy.

--- ## 1. Who We Are WiseTech Inc. is a managed IT services provider headquartered at 750-2 Robert Speck Parkway, Mississauga, Ontario, Canada. We provide managed IT support, cybersecurity, cloud services, and related technology services to businesses in Mississauga and the Greater Toronto Area. **Privacy Officer Contact:** - Email: [Info@wisetech.ca](mailto:Info@wisetech.ca) - Phone: 888-445-9473 - Address: 750-2 Robert Speck Parkway, Mississauga, ON L4Z 1H8 --- ## 2. What Personal Information We Collect We collect personal information that is necessary to provide our services and communicate with you. This may include: ### Information You Provide Directly - **Contact information:** Name, business name, email address, phone number, and mailing address - **Account credentials:** Email address and password for client portal access - **Service inquiries:** Information submitted through our contact form or assessment checklist, including your business type, number of employees, and current IT setup - **Communications:** Records of your correspondence with us, including emails, support tickets, and call logs ### Information We Collect Automatically - **Website usage data:** Pages visited, time spent on pages, referring URLs, and browser/device type, collected via Google Tag Manager and Google Analytics - **Technical data:** IP address, browser type, operating system, and general geographic location ### Information Collected in the Course of Providing Services When we manage your IT infrastructure, we may access or process: - Network configurations and system information - User account data within your business systems - Logs and monitoring data from your IT environment This information belongs to our business clients and is processed on their behalf as a data processor under applicable privacy law. --- ## 3. How We Use Your Personal Information We use personal information for the following purposes: - **Providing services:** Delivering managed IT support, responding to helpdesk requests, and managing your IT environment - **Communication:** Responding to inquiries, sending service notifications, invoices, and account-related communications - **Business operations:** Billing, contract management, and maintaining client records - **Marketing communications:** Sending newsletters, service updates, and relevant IT security information (you may opt out at any time) - **Improving our services:** Analysing website usage and service performance to improve our offerings - **Legal compliance:** Meeting obligations under applicable Canadian law - **Security:** Detecting and preventing fraud, unauthorised access, and security incidents We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. --- ## 4. Legal Basis for Processing Under PIPEDA, we collect, use, and disclose personal information only with your knowledge and consent, except where otherwise permitted by law. You provide consent when you: - Submit a contact form or inquiry on our website - Sign a service agreement with WiseTech - Provide your information verbally or in writing during a sales or onboarding conversation You may withdraw consent at any time by contacting our Privacy Officer. Note that withdrawing consent may affect our ability to provide certain services. --- ## 5. Disclosure of Personal Information We do not disclose your personal information to third parties except in the following circumstances: - **Service providers:** We share information with trusted third-party vendors who assist us in operating our business (e.g., Microsoft 365, cloud storage providers, billing software). These providers are contractually required to protect your information and may only use it for the purpose of providing services to us. - **Legal requirements:** We may disclose information if required by law, court order, or regulatory authority, or to protect the rights, property, or safety of WiseTech, our clients, or the public. - **Business transfers:** In the event of a merger, acquisition, or sale of business assets, personal information may be transferred as part of that transaction, subject to the same privacy protections. - **With your consent:** We may share information in other circumstances with your explicit consent. --- ## 6. Data Retention We retain personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by law: - **Client records:** Retained for the duration of the service relationship and for seven (7) years after the relationship ends, in accordance with Canadian tax and business record requirements - **Website inquiries:** Retained for up to two (2) years unless you become a client - **Marketing preferences:** Retained until you opt out or request deletion When personal information is no longer required, we securely destroy or anonymise it. --- ## 7. Security of Personal Information WiseTech implements appropriate technical and organisational security measures to protect personal information against unauthorised access, disclosure, alteration, or destruction. These measures include: - Encryption of data in transit (TLS/SSL) and at rest - Access controls limiting employee access to personal information on a need-to-know basis - Multi-factor authentication on all internal systems - Regular security assessments and employee training While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security. --- ## 8. Canadian Anti-Spam Legislation (CASL) If you receive commercial electronic messages from WiseTech, it is because you have provided express or implied consent in accordance with Canada's Anti-Spam Legislation (CASL). Every commercial email we send includes: - Clear identification of WiseTech as the sender - Our contact information - A simple, functional unsubscribe mechanism To opt out of marketing communications, click the unsubscribe link in any email or contact us at [Info@wisetech.ca](mailto:Info@wisetech.ca). --- ## 9. Your Privacy Rights Under PIPEDA, you have the right to: - **Access:** Request a copy of the personal information we hold about you - **Correction:** Request that we correct inaccurate or incomplete information - **Withdrawal of consent:** Withdraw consent for the collection, use, or disclosure of your information (subject to legal and contractual restrictions) - **Complaint:** File a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe your privacy rights have been violated To exercise any of these rights, contact our Privacy Officer at [Info@wisetech.ca](mailto:Info@wisetech.ca). We will respond within 30 days. **Office of the Privacy Commissioner of Canada:** 30 Victoria Street, Gatineau, Quebec K1A 1H3 Toll-free: 1-800-282-1376 Website: [priv.gc.ca](https://www.priv.gc.ca) --- ## 10. Cookies and Tracking Technologies Our website uses cookies and similar technologies to improve user experience and collect analytics data. We use: - **Google Analytics (via Google Tag Manager):** Collects anonymised data about website traffic and usage patterns - **Session cookies:** Temporary cookies required for basic website functionality You can control cookies through your browser settings. Disabling cookies may affect certain website features. --- ## 11. Links to Third-Party Websites Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information. --- ## 12. Changes to This Policy We may update this Privacy Policy from time to time. We will post the revised policy on our website with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of our services following any changes constitutes acceptance of the updated policy. --- ## 13. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer: **WiseTech Inc.** Attn: Privacy Officer 750-2 Robert Speck Parkway Mississauga, ON L4Z 1H8 Email: [Info@wisetech.ca](mailto:Info@wisetech.ca) Phone: 888-445-9473